I just placed an order, when will it ship?

Thank you for placing your order with us! We kindly ask for 24-48 hours to prepare your order for shipment. On average, shipping takes 7-10 business days, excluding holidays. You can expect your tracking number to be updated within 3-5 business days after your order is dispatched. Should you not receive a tracking number after 5 business days, please don't hesitate to contact us at info@ryabeauty.com for assistance.

I am not satisfied with my order, can it be returned? What if there is an issue? 

Your satisfaction is our top priority. If you are not completely satisfied with your purchase, or if your order arrives defective or damaged, we are here to help. We offer a 100% money-back guarantee within 30 days of receipt. To initiate a return, please send the product back at your own expense. Upon receiving your returned item, we will issue a full refund to your original payment method.

Please ensure your return package includes your name and order number for efficient processing.

Note: If your order is currently in transit, please wait for its arrival before initiating the return process to qualify for a refund.

Your experience matters to us, and we are committed to making it right.


Can I cancel my order?

You have the flexibility to cancel your order without any fees. Please ensure you cancel before your order is dispatched. If your order has already been shipped, don't worry—you can easily return the item using our straightforward return process for a full refund.

I have entered an incorrect address what do I do now?

If you notice a misspelling or incorrect address due to autofill in your order, please respond directly to your order confirmation email to correct it. If upon review you find the provided address is incorrect, promptly notify us at info@ryabeauty.com. We can adjust the address to the correct one if informed within 24 hours of your order submission. Please note, refunds cannot be issued for incorrect address submissions after this 24-hour window. Your prompt attention to this matter ensures smooth delivery of your order.

How long does shipping take?

Our shipping times vary because we dispatch orders worldwide from various fulfillment centers, tailored to your location to ensure efficiency. On average, orders are delivered within 7-10 business days. Please note, delivery times may be longer for orders shipped from outside the United States. We strive to ensure your order reaches you as swiftly as possible, regardless of where you are in the world.

I have a question that wasn't answered, can you please help?

Certainly! For assistance, kindly email us at info@ryabeauty.com, and we'll be eager to help you in every way possible. Due to a high volume of inquiries, to ensure a swift response, please include your order number and clearly describe the issue in your email. Thank you for your cooperation.